We ship every order from our warehouse in Oneida, Tennessee. We ship within the United States only, including Alaska, Hawaii, U.S. territories and APO/FPO addresses. We do not ship internationally at this time.

Processing time

Orders placed before 1:00 pm ET, Monday through Friday, ship the same day. Orders placed after 1:00 pm ET usually still go out the same day, but may ship the next business day. Orders placed on weekends or holidays ship the next business day.

You will receive a shipping confirmation email with tracking as soon as your label is created. If you have not received tracking within two business days of ordering, please contact us.

Local pickup is available. Contact us to arrange it.

Shipping rates

Contiguous United States (48 states and Washington, D.C.)

• Free Shipping — $0 on orders of $75 or more
• Standard Shipping — $5.00 on orders under $75
• Expedited Shipping — $7.99
• UPS 2nd Day Air — $14.99
• UPS Next Day Air — rate quoted at checkout, based on your address and the size of your order
• Shipping Insurance — $2.99 added to free shipping on orders of $75 or more; $7.99 with Standard Shipping; $10.98 with Expedited Shipping. See "Damaged in transit" below for what this covers.

Alaska, Hawaii, U.S. territories and APO/FPO addresses

Free shipping on orders of $75 or more, $5.00 under $75, and the same expedited and insured options. UPS 2nd Day Air and UPS Next Day Air are not available to these addresses.

UPS does not deliver to PO boxes or APO/FPO addresses. Orders going to those addresses ship by USPS regardless of the service selected at checkout, and we will contact you if that changes your delivery date.

Delivery times

Standard and free shipping typically arrive within 2 to 5 business days of shipping. UPS 2nd Day Air and Next Day Air are counted in business days from the day the package ships, not the day you order — an order placed Friday afternoon on Next Day Air ships Monday and arrives Tuesday. Saturday and Sunday are not transit or delivery days for these services.

All delivery times are estimates from the carrier, not guarantees. We are not able to control or refund carrier delays, weather delays, or delays caused by an incorrect or incomplete address. Shipping charges are not refunded for a late delivery.

Shipping address

Please check your shipping address before you place your order. We ship to the address entered at checkout exactly as it is given to us.

If you need to correct an address, contact us right away. We can usually change it before the order ships; once a label is scanned by the carrier we cannot reroute or stop the package.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will refund the order less the original shipping cost, or reship it once you pay shipping again. A package you refuse at delivery is treated as a return under our Refund Policy.

Lost, late and missing packages

If tracking has not updated for 7 days, contact us. We will open a trace with the carrier and stay on it with you until it is resolved.

If tracking shows delivered but you do not have the package, please check around your property, with anyone else in your household, and with your neighbors first — carriers often leave packages at a side or back door, and a package marked delivered frequently turns up within a day. If it still has not appeared, contact us within 7 days of the delivery date.

We will pull the carrier's delivery record, including the scan data and delivery location the carrier has on file, and help you file a claim. Where the carrier's record shows the package was delivered to the address on the order, we are not able to issue an automatic refund or replacement, but we will work with you and the carrier on a resolution. We also report package theft to the carrier, and theft from a mailbox or doorstep can be reported to your local police department.

Damaged in transit

If your order arrives damaged, email us photos of the item and the box it came in within 7 days of delivery.

Shipping Insurance, offered at checkout, covers a product damaged in transit — we replace it. Without it, we will file a damage claim with the carrier on your behalf and handle the outcome case by case. Shipping Insurance covers damage, not theft or non-delivery.

Wrong item

If we shipped the wrong item, that is on us. Contact us with a photo of what arrived and we will ship the correct item and email you a prepaid return label the same day.

Questions and disputes

If anything is wrong with your order, contact us first. We answer email within one business day and we would much rather fix the problem than argue about it.

Filing a payment dispute or chargeback without contacting us does not get your package to you any faster. We respond to every dispute with the order record, the address you entered, and the carrier's tracking and delivery data. Customers who dispute a delivered order without contacting us may be declined for future orders.

Hometown Pickleball
1240 Grape Rough Rd, Oneida, TN 37841
hometownpickleball@hotmail.com
(423) 215-5683

By placing an order you agree to this Shipping Policy, our Refund Policy and our Terms of Service.