We want you playing with a paddle you like. If something isn't right, contact us — most problems are easy to fix.

Return window

You have 30 days from the date of purchase. The paddle must be back at our warehouse within those 30 days, so please start your return as soon as you decide.

How to start a return

Fill out the HTP Return Form and send it back with the paddle. Include your order number. If you are not sure whether your paddle is eligible, email us before you ship it and we will check for you.

You are responsible for return shipping. We recommend a service with tracking — we can only refund a return we actually receive.

Return fees

• Unused paddle, same condition it was sent in — refund less $20. That covers the original shipping cost, and the payment processing fees, which we do not get back.
• Paddle you played with — refund less $30. It must come back in gently used condition.

Paddles with significant wear or damage are not eligible for a return.

If we made the mistake

If we sent the wrong paddle, or the wrong item arrived, that is on us. Contact us with a photo of what arrived and we will email you a prepaid return label and either ship the correct paddle or refund you in full. No fees, and you pay nothing for shipping either direction.

Manufacturer defects and warranty

Warranty claims on a new paddle are handled by the manufacturer, and each brand sets its own terms — check the brand's website for the details. A typical warranty runs six months and covers defects in a paddle used as intended. An edge guard that starts lifting during normal play is usually covered. An edge guard that came off against a fence post is not.

Email us with photos or a short video of the problem and we will tell you which brand to contact and how.

Exchanges

To exchange a paddle, send the original back using the return form and place a new order for the one you want. That way the paddle you want is on its way to you right away instead of waiting on the return. Your refund for the original follows once it arrives.

Cancellations

If your order has not shipped yet, contact us and we will cancel and refund it immediately. Once a label has been scanned by the carrier we cannot stop the package — it becomes a return under this policy.

A package you refuse at delivery, or one returned to us as undeliverable, is also treated as a return under this policy.

Refund timing

We inspect returns the day they arrive and issue refunds within two business days. Refunds go back to the original payment method. Your bank or card issuer typically posts the refund within 3 to 10 business days after that, which is out of our hands.

What cannot be returned

• Used and lightly used paddles
• Clearance and closeout paddles
• Paddles with significant wear or damage
• Gift cards
• Grips, lead and tungsten tape, and erasers once the packaging is opened
• Apparel that has been worn or washed — unworn items with tags attached can be returned

If you are not sure which category your paddle falls into, ask us before you ship it back.

Questions and disputes

If anything is wrong with your order, contact us first. We answer email within one business day, and we would much rather fix the problem than argue about it.

Filing a payment dispute or chargeback without contacting us does not resolve anything faster. We respond to every dispute with the order record, the address you entered, the carrier's tracking and delivery data, and any return we have received. Customers who dispute a delivered order without contacting us may be declined for future orders.

Hometown Pickleball
1240 Grape Rough Rd, Oneida, TN 37841
hometownpickleball@hotmail.com
(423) 215-5683

By placing an order, you agree to this Refund Policy, our Shipping Policy and our Terms of Service.