Where do you get your paddles?
I am an authorized dealer for several pickleball paddle companies. So those paddles I buy directly from the company. I also do get trade-in’s sometimes.
What paddle do you play with?
I am one of those crazy pickleball fanatics that come to the court with a big bag of all different types of paddles. What I grab depends on whether it is rec play or I’m out for blood. 🙂 It also depends on what type of player I am playing against and if there are certain shots I am trying to work on. And sometimes it just depends on my mood. If one paddle just doesn’t seem to feel right that day, I’ll just go grab another.
What paddle should I buy?
Sorry but there is no easy answer for this one. There are so many different paddles out there to choose from. Somethings I will ask players to help them narrow down the options are:
What type of player are you? Banger or Dinker? What type of player do you want to be? Do you have any prior experience with a racquet sport? Do you have a certain price range you need to be in? What is the strongest part of your game? Weakest part of your game?
How do you ship?
I generally ship via U.S. Postal service because of the price, and it is convenient to drop off there in my small town. I generally ship within one business day and then it is just the travel time to your destination. That is usually 2-3 days. In general, if you order a paddle from me, you can expect it in within about 4-5 business days.
What is your return policy?
If there is a defect in the workmanship of a new paddle all warranty issues will be handled directly with the manufacturer. Each manufacturer has their own warranty terms. See their website for conditions. Typically, there is a six-month warranty for defects when a paddle is used as intended. For example, if the edge guard starts to come off with regular play that would normally be covered. However, if the edge guard comes off because you got mad and slammed it against the fence pole, well…
If it was an error on my part (for example I sent you the wrong paddle) contact me. I will gladly take back your paddle in the same condition it was sent. I will pay for shipping it back by providing you with a return label and give you a full refund or exchange for the correct paddle.
If you purchased a paddle and just changed your mind, I will still take it back. However, the buyer is responsible for return shipping costs and your refund will be $10 dollars less than what you paid to cover the original shipping costs and service fees. The paddle needs to be returned in same condition as it was sent.
If you decide to use a new paddle and then decide you want to return it, there will be a $20 charge. The buyer is also responsible for return shipping costs. The paddle would need to be returned in gently used condition within 30 days of purchase. Paddles that have had significant use or damage are not eligible for returns.
Do you offer discounts?
I do have sales that run sometimes. I will post these on my Facebook page Hometown Pickleball, so be sure to follow that. You can also contact me as there are sometimes coupon codes I can give out through a private message.
How can I contact you?
My email is hometownpickleball@hotmail.com. My cell is 423-215-5683. You can also send me a message through Facebook to John Lisa Kallevig.
I’m having an issue with payment. What can I do?
If you would like to pay other than through the website that is fine. I take Zelle, PayPal, Venmo or credit card through Square. I also accept checks that have been cleared. Just contact me and we can work it out. Note that paddles purchased in Tennessee or shipped to Tennessee are going to have added state sales tax. Paddles purchased outside of the United States cannot be processed through the website.
Describe your business.
I’m pretty much a one-man show. However, I do get help from my family. My wife takes care of the business & paperwork, my daughter does a lot of my website design, and my son loves to help test out the paddles. The advantage to being a family business is we can keep costs low. The disadvantage is that I don’t have exact hours. My priority is family, so if it is family time, answering messages or shipping paddles will have to wait. I know there are some big companies out there you can buy paddles from. My goal is to provide you with a better price, fast service and that personal touch. I want you to have that personal “Home Town” experience.
